Frequently Asked Questions

Standard shipping within Germany takes 2-4 business days. EU shipping takes 5-7 business days. International shipping may take 7-14 business days depending on the destination.

Yes! We offer free standard shipping on all orders over €50 within Germany and €75 within the EU.

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.

Many of our products are specifically formulated for sensitive skin. Look for products marked "For Sensitive Skin" or check the skin type recommendations on each product page.

Yes, all BP Derma products are cruelty-free. We do not test on animals and never will.

Most of our products have a shelf life of 24-36 months unopened. Once opened, we recommend using them within 6-12 months. Check the PAO (Period After Opening) symbol on each product.

Yes! Our products are designed to work together as part of a complete skincare routine. Follow our 5-step routine guide for best results.

We offer a 30-day return policy for unopened products in their original packaging. If you're not satisfied with your purchase, contact our customer service team.

Contact our customer service at info@bpderma.com with your order number. We'll provide you with a return shipping label and instructions.

Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.